Years back George Bernard Shaw said that “The youth is wasted on young.” But was not true when I interacted with a group of 30 members from the Rotaract club of Aundh and Mideast Pune. Without a doubt, they all are young, enthusiastic, and visionary. They all had one thing in common, Growth Mindset and ready to turn every stone.

Motivation Session for Rotaract Club Aundh & Mideast Pune by Anand Munshi

Rarely we got to see the youth of a community is coming together for a bigger cause but it happened right there. Leaving their comfort zone of routine they wanted to bring self-transformation before they pass it to others. On one hand, they are eager to learn new things, get challenged to break their own inner barriers but on the other hand, they are also optimistic about their own confidence to become a change agent for society. 

The session covered the core principle of personal leadership and how to create a high-performing team. They are ready to understand what makes a team, organization successful and what one needs to do as a leader to bounce back.

The most amazing part of the group was – they all were positive and explorers to learn future-friendly things. In spite of well-paying jobs, most of them have that insatiable need to gain excellence in their area of work.

I’m honored to be a part of this vibrant club and my special thanks go to Rtr. Yash Wani, Rtr. Niyati, Rtr. Sejal, and lot many others – who tirelessly worked to make this event a big success. I’m happy to honor them as “Real Life Heroes” for their dedication to bring positive change in them and then transfer it to others.

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A team is as good as its leader. The same thing is true at Vijay Sales for his store manager Mr. Nilesh More at Vijay Sales, Baner who is setting all the right examples for his team in terms of how to deal with customers, helping them, and having the patience to showcase all the varieties of the products and giving the best buying experience – even during the busy festive season.

Mr. Nilesh More from Vijay Sales Baner is Winning Customer’s Loyalty and Leading Team with His Charismatic Personality!

I visited the Vijay Sales store on Baner Road where Mr. Nilesh More along with his team is witnessing one of the busiest and also the best festive seasons of the last two years. The store was jammed pack and dozens of his sales executives were busy explaining features of the electronic products to the customers. When I asked him how he makes sure that each of his customers is given the right attention.

His response was, “We always make sure to listen to our customers, understand their needs and this is our only way to serve all our customers.”

This is true. I’m a regular customer of Vijay Sales and every time I get to feel a unique sense of importance, an emotion that I invested my money in the right product and bought the product at the right price.

I wish Mr. Nilesh a very bright future and want to invite him to our Real Life Hero club for his charismatic leadership on his sales team and at the same time positive impact on customers. He made sure that each one of his customers becomes a repeat customer and spread the good news about Vijay Sales to the wider community.

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Today I want to celebrate my failure. Nobody feels happy about their losses, including me. But today, because of the wonderful Customer Service and right pricing policy from TATA I want to celebrate my loss! Once again it is proved that in the era of price war and compromised customer loyalty, the real winner delivers products and service ethically.

Mr. Amit Godambe, Mr. Jayanjose & Mrs. Rekha from CROMA Wakad are Real Customer Service Winners!

For me, CROMA is the only place where I get the best quality products at a reasonable price. It is the most trusted electronic retail outlet in Wakad, Pune. This Monday, I went to CROMA with the same feeling of value and trust but I met with an unexpected and certainly not a very happy surprise, at least initially. The price of my favorite Keyboard from Dell went up by almost Rs. 100 which I was not ready to accept.

Little dejected and unsatisfied I contacted the store manager Ms. Rekha and Jayant and tried to convince them to sell the products at the same price which I bought a few months back.

I contacted area Customer Service Manager Mr. Amit Godambe, tried to match the price with online retail stores but was still not able to convince him too. Later on, they suggest if I can try the loyalty rewards program to get additional discounts but again it didn’t work for my purchasing range.

Left with no options, I bought the product at the same price. Obviously, I lost and lost after almost half an hour of tussle. But I was happy in the end for what these staffs have stood firm and in a friendly manner. TATA is known for its ethics and customer-centricity – it proved again to me.

I found together, Mr. Jayanjose the Store Manager, Mrs. Rekha Gadekar the Sales Staff, and Mr. Amit Godambe, the Customer Service Manager stood tall for what I call as 3F FORMULA – Firm, Friendly and Fair. Firm on the company policies, Friendly in explaining it to me, and Fair in the whole dealing.

I want to honor all three of them with Real Life Heroes for their unshakeable commitment to quality and convincing customers successfully about the right pricing policy, especially in the modern era of a pricing war and adhering to higher service standards. I’m happy that I shop with CROMA and happy that I met these three gems.

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All employers wish to have employees who are hardworking, committed, softspoken, and competent. This time BB Daily, now owned by TATA group, had this wonderful employee name Mr. Kiran Waghmare. He demonstrated wonderful salesmanship and achieved out of the world “WOW” experience for all his customers, including me!

Mr. Kiran Waghmare from BB Daily is One of the Most Effective Salesman That I’ve Ever Met!

Malpani Greens Society in Wakad, is always a happening place. Last Sunday, Kiran was patiently and tirelessly explaining the benefits of joining BB daily to residents for the daily delivery of dairy, bread, and vegetables.

It was late evening, I was tired but Kiran was more tired than me but he pushed himself to provide the best solution and finally convinced me to join BB Daily.

What touched me most was his immense conviction to add value, strong faith in the quality of the products he is selling, and most importantly the unshakable trust in BB daily; the company he represents. Without getting nervous he calmly and patiently answered all the concerns and became the ultimate winner!

I’m happy to nominate Mr. Kiran Waghmare as Real Life Hero on the sheer strength of his salesmanship and personality along with the ethical company he was representing. 

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Today, I’ve one more reason to like Make My Trip (MMT), and this time it is their commitment to serve the customers, unconditionally. No wonder, MMT is India’s faster growing and most reliable company in the space.

Ms. Barkha Kanoji from MMT Demonstrated Digital Diligence & Stopped The Fraudsters!

Saturday, 11th Sep was normal customer service day for Ms. Barkha Kanojia at MMT but for me, I was worried as I was approached by the fraudster who was claiming to process my refund from the last lockdown cancellation – and I want to make sure that my unclaimed money is secure and in safe hands. It took me few minutes to talk with Barka and all my queries and anxieties were addressed.

She immediately identified the long-standing issue that the payment was bounced back and is waiting to be claimed. She shared the fresh link to activate the payment which failed again. I was getting a little impatient but she was calm and confident to find a way to get the solution.

After few minutes of root cause analysis, she suggested I submit the bank details and then she can process the fund transfer manually, a bit risky and cumbersome process but she took that extra effort to make sure I get the money back which I would have got at least one year ago.

Two days back, I got a refund of my money. It all went smooth and without any further security lapses. I want to personally thank Ms. Barkha Kanojia and nominate her as Real Life Hero for her endless patience and caring attitude to find the right and swift solution for my problem. Employees like her are making MMT a great place to work.

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Green Ways Restaurant in Wakad is well known for its most affordable Pure Vegetarian cuisines. In a short span of time, Green Ways also earned the tag for the best family restaurant in Wakad. Last Monday was no different for their vibrant team but for us, my family received an experience that was no short of our best experience ever!

Mr. Vishal Jadhav from Green Ways Restaurant in Wakad delivered fantastic Service!

We placed the order but expected sometimes in the busy eatery that our request for zero spice was forgotten and we’re served the regular dish which my son cannot eat. They were quick to replace and serve the right dish but this time there was a big surprise. The taste was awesome and the quantity was good enough for all of us. I thought this was their way of saying sorry.

But this was not all. The series of good services continued. And this time Mr. Vishal Jadhav, the manager was quick to understand and the quality of the tandoori roti that was served was not quality and he asked his team to get them nice and fresh one.

For the staff of Green Way, it may be a normal routine but it made our day. I came out of the restaurant as a very happy family, enjoyed every minute at the place.

I like to honor Mr. Vishal Jadhav and his team as Real Life Heroes for their care and concern for customers to provide the best quality food at the right price with fantastic service. 

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It was a normal day for Ms. Ruchi Kumari from Policy Bazaar who specializes in assisting customers in buying the best car insurance policies. But it was an extraordinary experience for me. Though, she came across as a calm and soft-spoken person but who is also an expert in her field, gave different options from different companies, explained in detail the impact of each on premiums etc.

Ms. Ruchi Kumari from Policy Bazaar Gave Outstanding Customer Service in Ethical Selling!

Again, for me, insurance is not an easy field to understand. Every year, policy renewal is a nightmare experience for me but this year it was just fantastic!  I don’t know which policy to pick and why? I always look for an ethical expert to guide me and this time I was lucky to get a call from Ms. Ruchi Kumar – she was well informed about the insurance market and she got a good grip on different options that will be beneficial to me.

But the most important thing that I liked about the whole discussion with her – she was not in hurry to complete the sales process. Also, she didn’t dump any policy on me without explaining it to me. She gave me enough time and never forced me in picking the policy of one company over another. She made me feel like the decision-maker!

Instead of her selling me I felt I bought the right policy by myself. Her task was to give all required information, not hiding any clause from me. And after that, it was a very easy decision for me. She not only helped me in buying it but also educated me in making the right choices.

I like to welcome Ms. Ruchi Kumar to the Real Life Heroes, for her outstanding customer service in ethical selling, who empathized with me. Instead of taking undue advantage of my situation, she went the extra mile to help. Thank you, Ruchi for your help.

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