Three words that can describe the quality of service by Sadhana Pal at Indigo – Care, Compassion & Understanding. It was an absolute honor for me to receive exceptionally good service where customer-centric culture is at its core.

When work becomes fun then the service level automatically reaches excellence.
Congratulations to Sadhana Pal and her team for delivering high-quality Customer Service. 

You never know what a small gesture of understanding means until it becomes a starting point of world-class philosophy to drive your business – purely to keep customers’ interest in the center.

Fulfilling genuine customer needs though it sounds simple and routine but can fetch strong bonding and bring a broad smile to the customer’s face. She was patient and calm to address my concerns and within no time, under huge work pressure, she managed to provide service to meet my expectations.  

The credit without fail goes to the manager and the management who they train and encourage to exhibit these qualities of care. No wonder, Indigo is my favorite airline.

Please join me in welcoming Sadhana Pal of Indigo Airline for her excellent service and also welcoming them to the elite Real Life Heroes Club!