Best customer service is in the very DNA of Shoppers Stop and the Aundh outlet was exceptional! The same was demonstrated by Mr. Durga Prasad the supervisor at Shopper’s Stop at Aundh. He was understandable, customer focus and more importantly quick in providing solutions.
Shoppers Stop Once Again Proved Their Commitment To Deliver Good Customer Service Experience
Understanding the key expectations of the customers and mapping it with the right offering of products and services is both art and science which was simply but effectively demonstrated by Durga Prasad.
The root of meaningful customer service starts from empathizing with customers’ real needs and pain. Addressing it is the crux that sits in Customer-Centric attitude – Durga Prasad was not only carefully listening to my concerns but at the same time was quick in offering better solutions to deal with a defective piece of the product.
I got the best products of my choice and at the same time with a smile on their faces; from all the employees at Shoppers Stop.
I like to invite Mr. Durga Prasad of Shoppers Stop along with his supporting staff to the Real-Life Hero club for delivering the best customer-centric solutions, of course with all the smile on the face.
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