What is the most important thing a policyholder wants when he calls the insurance company to launch the claim? Speedy action!
This is exactly what Mr. Abhishek Shendekar & Sunita Bhurewar from Oriental Insurance has given me along with trust when I called him. His assertive response, patience, listening ability, and speedy action just touched me when I was already stressed about my wife’s health.
Abhishek was quick to offer solutions to initiate the process to settle my claim. His experience and people skills are fully visible.
He, on the run, helped me to give simple solutions. Again, he was quick to involve his counterparts from other departments – his correspondence with them was short and up to the point, and very professional!
When employees like Mr. Abhishek & Mrs. Sunita take full responsibility to serve and understand the pain points of customers – the numbers come, targets are achieved as they put every effort to give customer-centric solutions. Then there is no limit to what a company can grow.
The credit without fail goes to the managers and management philosophy of the leaders who promote these values in their employees and thus get transformed into actions when dealing with customers.
I was just one of the hundreds of the customers who calls them but he made me feel important and considered serving me on a timely basis as the most important thing to do at that point in time.
I run out of words to convey my thanks to Mr. Abhishek and his team and managers at Oriental Insurance for providing such an outstanding service. We’re happy to invite Mr. Abhishek Shendekar to our elite group “Real Life Heroes”.
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