What is the most important thing a customer wants? Without a doubt, it is the undivided attention of the salesperson. Today, in this wonderful story, Dnyaneshwar Rayzube from Lenskart Wakad proved why Lenskart is the market leader – Excellent Customer Service!
Busy store, demanding customers, and plenty of choices makes customers’ life difficult. But for me, Dnyaneshwar makes it look very easy!
I was hoping to get antiglare in a super light frame and yes without doubt within my tight budget not easy but miracles do happen! Dnyaneshwar was quick to identify my situation and within a few seconds, he suggested having the right pick where I got countless choices of frames and various lens options to pick from. Not only that expert tips on what to choose and why!
I was relieved that I got the right product within my budget and that too in no time. It was unbelievable how Lenskart has trained to cater specific needs of the wider customer base. I could see the strong value company gives in understanding the needs of their customers thus he could nicely navigate from one customer to another helping them with their needs.
I not only got the right specs but also gathered important knowledge about lenses that helped me to make the right decision.
Yes! Dnyaneshwar Rayzube is doing his job but doing it nicely but he is doing it with a smile on his face and gratitude in his heart – empathizing with customers’ needs.
I’m happy to welcome Dynaneshwar from the Lenskart Wakad branch to the elite “Real Life Hero” group for his outstanding and heart-touching customer service. Please join me in congratulating him on his nice gesture!
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